CASE STUDY
Transforming Supply Chains: Amazon and Flagship’s Sustainability Collaboration
Amazon is a global leader in e-commerce and technology, renowned for its innovative services and customer-centric approach. With a vision to be Earth's most customer-centric company, Amazon integrates sustainability and innovation into its business model to lead the way in responsible business practices.
Partnering since 2023
Partnering since 2023
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"Flagship has been a crucial partner in advancing sustainability across our supply chain. Their ability to engage with suppliers at every level, understand their challenges, and provide tailored solutions has made a tangible difference. With their support, we’ve seen significant improvements in EcoVadis scores and a stronger commitment to sustainability throughout our network."
Challenge & Activities Snapshot
Amazon Europe approached us to accelerate the transition of their supply chain into a more resilient one. They needed support in helping suppliers obtain and enhance their EcoVadis sustainability ratings, addressing challenges like language barriers and varying levels of readiness. The goal was to foster long-term social and environmental resilience while aligning suppliers with Amazon’s high sustainability standards.
Conducted thorough evaluations of each supplier’s existing sustainability practices and EcoVadis ratings, identifying key areas for improvement.
Designed bespoke strategies for suppliers, accounting for their unique needs, operational readiness, and time constraints.
Worked closely with suppliers to formalise and document their sustainability efforts, ensuring they were well-prepared for EcoVadis assessments.
Delivered training and guidance to suppliers, equipping them with the tools and knowledge to enhance their sustainability practices independently.
Provided ongoing support to help suppliers understand their EcoVadis scores, identify opportunities for growth, and establish short- and long-term improvement plans.
Our Approach
We bridged language and cultural gaps by engaging with suppliers in their native languages, building trust and understanding. Meeting suppliers at their current level of sustainability, we prioritised actions, formalised practices, and enhanced their understanding of sustainability’s business value. This collaborative approach enabled measurable improvements in EcoVadis scores and strengthened suppliers’ readiness for future challenges.
Business Impact
Significant EcoVadis Score Improvements: Enabled suppliers to achieve measurable enhancements in their sustainability ratings, strengthening their position as partners in Amazon’s supply chain.
Stronger Supplier Relationships: Built enduring partnerships through personalised guidance and culturally sensitive support, fostering mutual trust and collaboration.
Enhanced Supplier Readiness: Empowered suppliers with the knowledge and tools to meet evolving sustainability requirements and regulatory demands confidently.
Elevated ESG Awareness: Cultivated a culture of sustainability across the supply chain, inspiring long-term environmental and social responsibility.
Strategic Value Creation: Helped Amazon demonstrate its commitment to supporting suppliers, reinforcing its leadership as a sustainability-focused organisation.
Curious to see how Amazon continues in their sustainability journey? Discover more about their journey and initiatives at aboutamazon.eu/policy/sustainability
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